Shipping policy

🚚 Shipping Policy and Order Processing

We strive to process every order swiftly, pack it with care, and deliver it in pristine condition — like a thoughtful little gift.
💌 Each box is more than just a product; it’s a sweet note from us to you.
Please review the details below for a seamless delivery experience.

1. 🚚 Shipping Methods and Fees

  • Standard Domestic Shipping
    Available in Vietnam, Malaysia, the Philippines, Indonesia and Thailand.
    • Delivery: 1–3 working days
    • Shipping fees: Starting from $0 for all orders
  • International Shipping
    Available to multiple countries worldwide.
    • Shipping price: Starting from $5.59

⏱ Estimated Transit Times

  • United States (USA): 3–5 working days
  • United Kingdom (UK): 5–7 working days
  • Canada: 8–10 working days
  • Australia: 8–10 working days
  • Taiwan: 8–10 working days
  • Japan: 6–9 working days
  • South Korea: 7–10 working days
  • Thailand: 8–12 working days
  • European Union (EU): 8–12 working days

📍 Supported EU Countries:
Germany, Austria, France, Italy, Spain, Netherlands, Belgium, Czech Republic, Poland, Sweden, Finland, Denmark, Ireland, Portugal, Luxembourg, Greece, Hungary, Romania, Slovakia, Slovenia, Croatia, Estonia, Lithuania, Bulgaria, Latvia

Note: Delivery timelines may be affected by external factors such as weather conditions, customs procedures, or peak season volumes. Final international shipping fees will be calculated and displayed at checkout.

2. 🕐 Order Processing and Dispatch

  • Orders are prepared and shipped on working days (Monday to Saturday), excluding public holidays.
  • Orders placed on Saturday evening or Sunday will be processed and dispatched the following Monday.
  • Each order is handled with care and attention to detail, ensuring that when you open the box, you’ll feel the intention and kindness behind every item. 🌸

3. ✨ Packaging and Product Care

  • All products are discreetly packaged and protected with thermal insulation to maintain quality during transit, especially for temperature-sensitive items.
  • We hope you’ll feel delighted from the moment you unbox your order!

4. 🔁 Order Issues and Resolutions

If your product arrives damaged, dented, melted, or deformed, don’t worry — we’ve got you covered.

  • What to do: Send us a photo or video of the affected item via email.
  • Our response: We’ll promptly arrange a replacement or issue a full refund, depending on the situation.
  • Your satisfaction is always our top priority.

5. ❌ Order Cancellations

  • You may request to cancel your order as long as it hasn’t been shipped.
  • How to cancel: Send us an email, and we’ll process your request as quickly as possible. 📩

6. 📭 Marked as “Delivered” but Not Received

If your tracking status shows “Delivered” but you haven’t received the package:

  1. Check your mailbox, doorstep, or ask household members and neighbors.
  2. Contact the shipping carrier (e.g., DHL, UPS) with your tracking number for assistance.
  3. Reach out to us via Email, Phone, or Social Media, and we’ll support you as quickly as possible. 📩

Note: Once the parcel is handed over to the shipping carrier, we are no longer able to control the delivery process. We are not liable for any loss or theft after delivery confirmation. However, we will always do our best to assist and find the most reasonable solution.

7. ⏳ Shipping Delays

  • During holidays or peak seasons, delivery may take longer than estimated.
  • If your order arrives significantly late without prior notification, you may be eligible for a partial refund — our sincere apology for the inconvenience. 💗

8. 💰 VAT and Import Duties (For International Customers)

  • Most international orders will not incur additional taxes or import fees, as we declare low package values to minimize customs charges.
  • In rare cases, small import duties or local taxes may apply depending on your country’s regulations.
  • 🧾 Important:
    • These fees are not included in the product price and must be paid directly to the carrier or local customs office before delivery.
    • We ship under the DDU (Delivered Duties Unpaid) method, meaning all duties and taxes are the buyer’s responsibility and are non-refundable.

See our full refund and return policy