Privacy Policy

Purpose of Collection

We collect personal information only for the following purposes:

  • Orders: To process issues related to your orders;
  • Account Maintenance: To create and maintain your account with us, including customer loyalty or reward programs linked to your account;
  • Customer Service: Including responses to requests, complaints, and your feedback;
  • Personalization: We may combine collected data to get a more complete picture of users, enabling us to provide better and more personalized services in certain aspects, including but not limited to:
    • Enhancing and personalizing your experience at the shopping website lustchocolate.com
    • Improving features and services, customizing according to specific needs, and developing new service ideas
    • Serving you with recommendations and ads tailored to your interests
  • Security: To prevent activities that affect user accounts or fraudulent activities.
  • According to Legal Requirements: If required by law from time to time, we may collect, store, and provide information to relevant authorities.

Scope of Collection

We collect customer information when:

  • Customers deal with us directly

    Personal information you provide mainly via our website lustchocolate.com includes: full name, date of birth, address, phone number, email, username & password (login account), security question/answer, payment details, card or bank account information.

    Your order details will be stored by us but, for security reasons, not disclosed directly. You can access this information by logging into your account on the website, where you can view order details, products received/delivered, email, bank, and newsletter subscription details.

  • Customers interact with us

    We use cookies and other tracking technologies to collect information while you interact with our website.

    Cookies are used to facilitate your access to the site (e.g., remembering your username so you do not have to re-enter your email address to change your shopping cart) and do not request any other information (e.g., for ad targeting). You can adjust your browser to not accept cookies, but this will limit your use of our site. We guarantee cookies do not contain confidential personal information and are safe from viruses.

  • Other lawful sources

    We may also collect your information from other lawful sources.

Storage Duration

Customer information is stored until we receive a deletion request from the customer or the customer deletes their own account. All customer information is stored on lustchocolate.com servers.

Customer Information to Third Parties

We are committed not to provide customer information to any third parties except in the following cases:

  • Partners providing order-related services (only minimum information under security/personal data conditions).
  • Third parties performing certain activities related to the lustchocolate.com website may access or process personal information while providing services. We require such third parties to comply with laws and personal information security standards.
  • Cooperative programs, joint implementation, outsourcing for purposes stated in Section 1 and complying with personal info security standards.
  • Legal requirements: If required by law, we may disclose personal information following legal procedures.
  • Business transfers (if any): In case of merger or acquisition, the buyer will have access to stored information, including personal info.

Data Security

We always strive to ensure the security of customers’ personal information by implementing various security measures, including:

  • Storing personal information in a secure operating environment accessible only to necessary staff, representatives, or service providers. We comply with industry standards and laws related to personal information protection.
  • In the event of a hacker attack causing data loss, we will report to authorities for investigation and notify customers.
  • Payment information is protected according to industry standards.

Customer Rights Regarding Personal Information

  • Customers have the right to provide personal information and can change this decision at any time.
  • Customers can review, update, or correct their account information by logging in and adjusting their personal data themselves or requesting our assistance.
  • Customers have the right to request full deletion of personal information from the system at any time.
  • Deletion requests should be sent via email to lustchocolate@gmail.com to request information removal from the system.

Contact Information

If you have any questions regarding this Policy or the management of your personal information, please contact us through: