Refund policy
💸 Return & Refund Policy
We want every experience with Lust to be sweet and memorable. If the product isn’t the right fit, don’t worry — we’re here to make returns and refunds as simple and stress-free as possible. 💌
📩 How to Request a Return or Refund
To start a return or request support:
- Email us at support@lustchocolate.com
- Or use the form on our Contact Us page
We’re always here to help with care and no judgment. 💬
🔄 Returns & Conditions
- You may request a return within 30 calendar days after carrier tracking shows your order as delivered
- Do not ship anything back until you’ve received confirmation and instructions from our team.
- If your item arrives damaged, melted, deformed, opened, missing, incorrect, or potentially unsafe:
- Send us a photo or video of the item.
- Free replacement or refund for the affected item and applicable standard shipping charge
🍫 If Lust Isn’t Right for You...
We get it — not everyone falls in love on the first try. 💖
If you feel Lust isn’t for you:
- Keep at least 2 out of 3 chocolate bars sealed and unused.
- Contact us, we’ll review your request under the 30-Day First-Order Promise
- We cover return shipping — your satisfaction comes first.
🧾 Return Labels & Support
- If your return is approved, we’ll send you a prepaid return label so you won’t need to worry about shipping costs.
- Occasionally, we may ask for a quick photo of your return to help us improve future products. ✨
💳 Refund Timeline
- Refunds are issued to your original payment method.
- Approved refunds are issued within five business days; bank/payment provider may need 3–10 more business days
⏱ If Your Order Arrives Late
- During busy seasons, orders may occasionally arrive later than expected.
- Contact us if tracking has not updated for 7 business days after latest estimated delivery date, or carrier confirms lost
- We do this because your happiness means everything to us. 💖